Round-the-clock service
An AI agent that answers on WhatsApp, checks real availability in the PMS and carries the booking through — handing over to a person when the case calls for it.
Platform · Boutique hospitality
An intelligence layer over the hotel you already run.
You run Cloudbeds, Mews or Apaleo. We connect on top and deliver what the PMS does not: round-the-clock service on WhatsApp, a single view across every channel, presence in AI search answers, and a trail for the money that leaks between booking and bank.
No stack migration. No staff assigned to the hotel.
01 — The problem
Three gaps the PMS does not cover
- 01
Held hostage by the OTAs
Commission goes out every month and never comes back. With no direct channel that truly talks to the guest, the dependency only deepens.
- 02
Guests never become a base
Every booking is a loose event. No history, no segmentation, no reason for the guest to come back directly.
- 03
Invisible to AI search
When someone asks ChatGPT or Perplexity where to stay, the hotel is simply not among the answers.
02 — The layer
What we install on top
Independent modules. The hotel switches on what it needs, in whatever order makes sense.
Single view
Bookings, conversations and channels in one place, with the guest's history alongside. No more five tabs to understand one night.
AI search presence
Structured data and owned content so the hotel shows up when the question is put to a model rather than to a search engine.
Campaign tracking
Server-side events tying the ad to the booking that actually happened — not to the click the browser let through.
Reconciliation
What the PMS recorded against what the OTAs reported against what reached the bank. Whatever fails to match surfaces.
Reputation
Reviews from every channel gathered and read by AI, with whatever needs a reply pulled to the top.
03 — How it works
A layer, not a replacement
- 01
Connect
Integration with the PMS the hotel already uses, through its official API. Nothing is migrated and nothing is switched off.
- 02
Listen
Bookings, conversations and campaigns start feeding a single base for the hotel — which remains the hotel's.
- 03
Act
The modules that are switched on begin working over that base: answering, measuring, reconciling, replying.
04 — In operation
Where the layer already runs
Inn Agent ran a real hotel before it became a product. Hotel Santa Vista Rio, in Rio de Janeiro, is both the first client and the laboratory where every module is proven in production — with real guests, real bookings and real money at stake.
- rooms at the first client
- 13rooms at the first client
- automated service on WhatsApp
- 24/7automated service on WhatsApp
- year founded
- 2026year founded
Any gains presented in a commercial proposal are potential mapped during each hotel's assessment, not guaranteed results.
05 — Conversation
Want to see how this would look at your hotel?
It starts with an assessment: where commission is weighing most, what the existing guest base would already allow, and whether the hotel shows up today in AI-generated answers.
Write to admin@innagent.ai