AI agents · Independent hotels
The agents handle the repetitive work, so your team is free for the guest.
In operation
Not a chatbot: AI agents that work alongside your team, each on one stretch of the guest journey — from front desk to management. They take the mechanical work; your people are free to welcome, solve and delight. Scroll and meet who works with the Hotel Aurora team.
Lara
works with your front desk
Carolina
prepares arrivals with the front desk
Henrique
follows up quotes with sales
Rafael
watches the channels for the front desk
Leandro
organises groups and events with sales
Simone
sends payment reminders and tells finance
Eduardo
checks the accounts with finance
Cristina
prepares the finance summary for management
Marcos
sets the day's priorities with management
Vanessa
takes each request to whoever solves it
Neide
organises rooms with housekeeping
Wagner
logs repair requests for maintenance
Fábio
drafts the rota for management
André
handles stay requests with the concierge
Isabela
plans the welcome with the front desk
Thiago
alerts the team when a guest waits too long
Beatriz
sums up the day for whoever decides
Renata
plans campaigns with marketing
Diego
tracks the ads with marketing
Fernanda
suggests rates to management
Júlia
drafts posts for marketing to approve
Paula
drafts review replies for management
Mateus
keeps the data tidy for management
Rodrigo
gathers the numbers for management
Iara
passes orders and supplies to the kitchen
THREE FLOORS. ONE CONNECTED INTELLIGENCE.
25 agents connected to the hotel team. Request, context and confirmation reach whoever will handle them, with nobody passing notes along. Pick a situation and watch agents and people working together.
What happens next?
Agents in this situation
Hotel Aurora, its team and its agents are fictional. Scenarios are illustrative; connections are simulated and perform no real actions.
The problem
01
The price question lands on WhatsApp after hours and the answer goes out the next morning — when the guest has already booked somewhere else. Every unanswered hour is a booking that does not close.
02
Sending the payment link, confirming, saying what time breakfast is, asking whether they arrived well, requesting the review: all of it depends on someone remembering mid-shift. What nobody remembers does not happen.
03
The dripping tap, the airport transfer, the invoice for the accountant: requests born in a conversation and buried in the team's WhatsApp group. They never become tasks, have no owner, have no deadline.
The Inn family
Every stage of the guest's journey has an owner with a name and a colour. This is not a product catalogue: it is the path a booking travels, and who looks after it on each stretch. The ones already live wear the same face inside — colour, type and form — so your team learns once and recognises it everywhere; the ones still on the way come marked.
Answers
WhatsApp, Instagram, Facebook, email and the website chat, in a single inbox.
Runs it
The app that carries the guest from quote to after checkout: booking, payment, card and history in the same place.
Organises
What needs a person becomes a task by department, with an owner and a deadline — instead of dying in the team's WhatsApp group.
Executes
Named AI agents that dispatch, follow up and report through Discord, Slack or Telegram, so your team stops chasing messages.
Measures
This week's occupancy, the month's revenue and where the bookings come from — without opening the PMS or doing the maths by hand.
A service, not a licence: our people selling for your hotel, with Sophia alongside. Talk to us to shape the right format for your hotel.
A service, not a licence: our team running the hotel's marketing and paid traffic, with InnData's numbers alongside. You pay for the work, and how much depends on what your house needs.
Each hotel's AI brain: what it knows about the house, and what it must never invent.
The team's rota — who is on duty when a guest writes at 10 pm.
Menu and room service, from the order in the room to the bill at checkout.
Day-use and spa bookings, without the spreadsheet only one person can open.
Linen, amenities and minibar: what is there, what left, what needs buying.
Lara
works with your front desk
Rafael
watches the channels for the front desk
Answers
WhatsApp, Instagram, Facebook, email and the website chat land in a single inbox, and Sophia replies in the house's own voice. What needs a person moves up to your team with the history attached — nobody restarts the conversation.
Vanessa
takes each request to whoever solves it
Organises
What Sophia should not decide alone — a discount off the rate card, a complaint, maintenance — lands here as a task, with an owner and a deadline by department. Nothing dies in the team's WhatsApp group.
Neide
organises rooms with housekeeping
Executes
Named AI agents dispatch, follow up and report through the channel the hotel already uses — Discord, Slack or Telegram. Your team sees it all on one board, without opening another screen.
Rodrigo
gathers the numbers for management
Measures
Every Monday morning, Sophia already knows how many rooms are occupied, how much came in this month and where the bookings came from. The owner stops opening the PMS and doing the maths by hand just to find out how the week went.
Beatriz
sums up the day for whoever decides
Configures
Check-in time, pet policy, what's included in the rate: the hotelier will teach it once, and Sophia will answer in the house's voice, on every channel. With no taught answer, she says she doesn't know — she never invents price or availability.
InnAgent
The whole guest journey, run by AI agents — with a real guest on the other side. Your team steps in when the decision is theirs.
InnChat · Answers
WhatsApp, Instagram, Facebook, email and the website chat land in a single inbox, and Sophia replies in the house's own voice. What needs a person moves up to your team with the history attached — nobody restarts the conversation.
InnTask · Organises
What Sophia should not decide alone — a discount off the rate card, a complaint, maintenance — lands here as a task, with an owner and a deadline by department. Nothing dies in the team's WhatsApp group.
InnTeam · Executes
Named AI agents dispatch, follow up and report through the channel the hotel already uses — Discord, Slack or Telegram. Your team sees it all on one board, without opening another screen.
InnData · Measures
Every Monday morning, Sophia already knows how many rooms are occupied, how much came in this month and where the bookings came from. The owner stops opening the PMS and doing the maths by hand just to find out how the week went.
InnMind · Configures
Check-in time, pet policy, what's included in the rate: the hotelier will teach it once, and Sophia will answer in the house's voice, on every channel. With no taught answer, she says she doesn't know — she never invents price or availability.
Demo screen — fictional hotel and guests, under the same policy that protects any guest.
In operation
InnAgent ran a real hotel before it became a product. The first client, in Brazil, is the place where every screen goes into production before it is offered to any other hotel — with real guests, real bookings and real money at stake. Across the Atlantic, Akkal Marrakech, in Morocco, runs on the same inbox — in another language and another timezone.
Any gains presented in a commercial proposal are potential mapped during each hotel's assessment, not guaranteed results.
On demand
Does your hotel need something that isn't here? That's how five of these products were born: free software, our own face inside it, your agents at work. The team below is who builds it.
RafaelHead of Engineering
LeandroDesign Engineer
IsabelaSRE
AndréIntegrations Engineer
IaraDeployment Engineer
CristinaSecurity & ComplianceWhat comes next
Where the product is headed, in the order it arrives. It is here because a hotel deserves to see the whole road before signing — and because every line on this list already has work behind it on our side.
Availability and rates read straight from the PMS inside the conversation, and the booking created without switching screens. The Cloudbeds partnership is signed, write operations included.
Connect the hotel's number from the screen itself, in minutes. Today the connection is done with us, together, when the account is opened — what comes next is doing it yourself, whenever you want.
Past invoices, card changes and cancellation in the hotel's own hands. Changing the number of units already works this way; the rest of the account follows the same path.
Questions
No. InnAgent sits on top of what the hotel already uses: service, booking and payment happen in the conversation, and the booking code is noted on the guest card. Reading and writing straight to the PMS is on the roadmap, Cloudbeds first.
Yes. Sophia answers today at the hotel where the product is built — price, availability, house rules, what was agreed before — and hands the conversation to a person the moment it leaves the script. She learned by running a real hotel, every day. What she should not decide alone becomes a task for your team.
The front desk uses one screen, the inbox. Management sees the tasks on a board. And the agents talk to staff through the channel the hotel already uses — Discord, Slack or Telegram. Whoever does not want to open any system gets what they need on their own phone.
The hotel. The data the hotel and its guests put on the platform is and remains the hotel's, and at the end of the contract it is returned or deleted as the hotel instructs. We do not use one hotel's base for another — the isolation between customers is described in the Privacy Policy.
No. It was designed for hotels with 10 to 30 rooms, which have no technology team and a front desk whose hands are already full. The agents take the repetitive work off it. The operation goes on with the people already there — the agents take over what is lost today between one shift and the next, and the team decides what is theirs.
Three fixed plans — Essential, Pro and Scale — monthly or annual (annual comes with two months off). Sign-up asks for a card, and you get a 7-day trial before the first charge. Each plan has a user limit and a feature set; you upgrade when you need more people or more channels.
Conversation
It starts with what already happens today: where your guests write from, how many people answer, and what gets lost between one shift and the next.
Conversation
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